Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a free prepaid shipping label via email.

Please allow 1-2 business days for your return to be authorized. Once approved, you will receive a pre-paid return shipping label delivered to your email address associated with the return.

Do you offer returns on sale items?

Love a good sale? So do we! In order to offer you the highest discount possible, all sale items must be final (sorry, it’s a finance thing). Please make your selections with care and review all product information before making your purchase.

International & US Territories

Any approved shipping costs, return customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, all charges related to the refused order will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer's refund. Any costs, duties, fees, or taxes cannot be refunded.

How soon will I get my refund?

Please allow 1-3 business days to process your item upon arrival at our facility. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account, excluding any shipping fees from your original order.

What items are non-returnable?

Sale and final sale items do not qualify for returns.

Need additional help?

Please contact Customer Care at 866.829.0030 Monday through Friday 8am to 5pm PST. Or you can email us at customercare@gorjana.com.

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